Alfonso Navarro
@alfonsonavarro
I build Salesforce sales processes that improve renewals, forecasting, and revenue operations.
MexicoWhat I'm looking for
At Thomson Reuters, I design Salesforce workflows, ticket routing, dashboards, and pipeline analytics that improve sales and revenue operations. My automation work reduced response times by 25%, raised renewal rates from 68% to 87%, and recovered more than $520K in failed auto-renewals.
I translate Sales, Support, and Operations requirements into scalable Salesforce solutions using Flows, validation rules, custom objects, and fields. I’ve also helped shorten sales cycles by 12–18%, improve forecast accuracy by 15%, and increase average deal size by 14% across 12+ reps.
Before Thomson Reuters, I led business analysis and operations improvement at Scotiabank México, where system-supported workflows reduced loan approval time by 23% and generated $500K+ in annual savings. I managed data and process requirements for 200+ high-net-worth accounts while supporting 44% AUM growth and 90% retention.
My background spans CRM-driven process design, analytics, data management, and cross-functional delivery across SaaS, LegalTech, FinTech, travel, and telecom. I’m advancing my Salesforce Administrator certification while building deeper Sales Cloud solution design expertise.
Experience
Work history, roles, and key accomplishments
Designed and implemented Salesforce workflow automations and ticket routing that reduced response times by 25%, increased renewal rates from 68% to 87%, and recovered $520K+ USD in failed auto-renewals. Built Salesforce reports, dashboards, and pipeline analytics; identified bottlenecks that shortened sales cycle by 12–18% and improved forecast accuracy by 15%.
Education
Degrees, certifications, and relevant coursework
UTEL Universidad
Bachelor of Science, Systems Engineering
Pursuing a Bachelor of Science in Systems Engineering with coursework in systems analysis, process optimization, and database management.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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