Looking for a job

Kenneth Clark

@kennethclark

Message

I resolve high-volume technical support cases and drive customer satisfaction and mobile sales.

Honduras

Message

What I'm looking for

I'm looking for a customer-facing remote role where I can resolve technical issues, manage customer cases, support service quality, and use my English and Spanish communication skills.

I've supported customers at GenMobile and Xfinity Mobile, resolving technical, billing, account, and mobile service issues across high-volume support environments.

At GenMobile, I investigated service problems through back-office account audits, root-cause analysis, and multi-tier diagnostic workflows. I documented and managed complex cases in Zendesk while handling multiple tickets with clarity and accuracy.

At Xfinity Mobile, I balanced technical support with consultative sales, recommending relevant products and services based on customer needs. I exceeded activation quotas by 15% while maintaining customer satisfaction above 90%.

I'm fluent in English and a native Spanish speaker, equipped to support customers through professional written communication. I work with CRM platforms, collaboration tools, and AI tools to keep cases organized and moving toward resolution.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

GenMobile

Jan 2023 - Apr 2025 (2 years 3 months)

Provided customer-focused technical support by analyzing reported issues, identifying root causes, and guiding customers toward appropriate resolutions. Conducted detailed back-office investigations and account audits to verify customer information and support faster escalation resolution.

Zendesk Technical Support Root Cause Analysis Audit Customer Service Ticket Management