Alejandra Espinoza Cueva
@alejandraespinozacue
I build stronger customer experiences through bilingual training, coaching, and operational support.
PeruWhat I'm looking for
At Concentrix Peru, I've progressed from Bilingual Customer Support Representative to Subject Matter Expert and Bilingual Trainer, supporting international clients including Macy's, WorldRemit, UnitedHealthcare, Premium Brands, and PUMA.
I design and deliver virtual onboarding and instructor-led training for bilingual customer service representatives. I create training materials, assessments, operational guides, and learning activities that improve knowledge retention and production readiness.
I've coached new hires and existing agents, provided quality feedback, and handled complex customer support and KYC compliance cases while maintaining strong customer satisfaction standards.
Earlier, I managed client social media accounts at RELOAD. I enjoy collaborating remotely with Operations, Quality Assurance, and Leadership teams to improve training outcomes and customer experiences.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Concentrix Peru
Nov 2020 - Jul 2026 (5 years 8 months)
Promoted from Customer Support Representative to Subject Matter Expert, supporting complex customer support and compliance cases. Collaborated with Operations, Quality Assurance, and Leadership teams to improve training outcomes.
Bilingual Trainer
Concentrix Peru
Nov 2020 - Jul 2026 (5 years 8 months)
Designed and delivered virtual onboarding and instructor-led training for bilingual customer service representatives. Provided coaching and quality feedback to new hires and existing agents.
Bilingual Customer Support Representative
Concentrix Peru
Nov 2020 - Jul 2026 (5 years 8 months)
Provided customer support and compliance (KYC) services for international clients, maintaining high quality and customer satisfaction standards.
Community Manager
Reload
May 2019 - Nov 2020 (1 year 6 months)
Managed multiple client social media accounts, developed content calendars and engagement strategies, and strengthened brand presence through digital marketing initiatives.
Sales Advisor – Paint Department
Maestro
Jan 2019 - May 2019 (4 months)
Delivered personalized product recommendations and provided technical guidance while supporting sales objectives.
Education
Degrees, certifications, and relevant coursework
ESAN University
Bachelor of Business Administration, Business Administration
2016 - 2018
Pursued a degree in Business Administration, gaining foundational knowledge in business principles and management.
American Systems
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
Skills
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