Gianella Figueiredo
@gianellafigueiredo
I design and coordinate customer experience initiatives, service training, and engagement activities for retail teams.
PeruWhat I'm looking for
At Ripley Department Stores, I coordinated customer experience initiatives, loyalty activities, store activations, and cross-functional projects with internal teams and external suppliers. I also designed initiatives that supported service quality and customer satisfaction.
I trained more than 50 operational and administrative employees on customer experience, service standards, and customer engagement. My background also includes sales support, administrative coordination, recruitment support, and creating communications and training content with Canva and Vyond.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Ripley Department Stores
May 2019 - Dec 2025 (6 years 7 months)
Coordinated customer experience initiatives, loyalty activities, and cross-functional projects. Trained over 50 employees and designed initiatives to improve service quality and satisfaction.
Sales and Customer Support Assistant
Rialsa Group SAC
Apr 2018 - Dec 2018 (8 months)
Provided personalized customer service and product guidance while supporting daily sales and administrative workflows. Coordinated commercial activities and promotional events.
HR and Administrative Assistant
Rosen Peru S.A.
Mar 2016 - Sep 2016 (6 months)
Managed employee records, attendance tracking, and administrative tasks. Assisted with recruitment processes and supported employee engagement activities.
Education
Degrees, certifications, and relevant coursework
Universidad del Pacífico
Specialization, Customer Experience Design and Management
2024 - 2025
Specialization in Customer Experience Design and Management completed between December 2024 and February 2025.
Universidad César Vallejo
Bachelor's Degree, Marketing and Business Management
2013 - 2018
Bachelor's Degree in Marketing and Business Management from Universidad César Vallejo, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Salary expectations
Job categories
Skills
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