Open to opportunities

Jovita Paraskevopoulou

@jovitaparaskevopoulo

Message

Customer Success Executive driving client satisfaction and revenue growth.

United Kingdom

Message

What I'm looking for

I seek a customer-focused role where I can drive client satisfaction and revenue through proactive support, data-led improvements, team coaching, and opportunities for professional growth.

I am an experienced Customer Success Executive with over four years managing client relationships, upsell opportunities, and support trend analysis in fast-paced tech and hospitality environments. I consistently improve client satisfaction and loyalty through proactive communication, multi-channel support, and a data-informed approach to problem solving.

I lead teams through complex queries and coach colleagues to elevate service standards while delivering measurable business impact—such as increasing sales target achievement by 90.4 percent—by identifying upsell opportunities and implementing solutions that reduce client issues.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Manager

Current

Fourth Hospitality

Aug 2021 - Present (4 years 2 months)

Led client relations and multi-channel support, increasing sales target achievement by 90.4% and driving upsell revenue through proactive account management.

Customer Success Account Management Upselling Support Ticket Analysis Data Analysis

Duty Manager

Meliá Hotels International

Feb 2020 - Aug 2021 (1 year 6 months)

Managed daily hotel operations and VIP coordination to maintain high guest satisfaction, resolved complaints swiftly and implemented feedback-driven service improvements.

Operations Management Guest Relations