Albena Nikolova

Provide customer support via live chat for a mobile sports application, resolve enquiries, and manage in-app content. Collaborate with internal teams to ensure quality and functionality.

Managed a portfolio of exhibitors and clients, sold hotel room allocations for international events, and negotiated rates with hotel partners. Provided personalized travel advice and collaborated with cross-functional teams.

Assisted customers via live chat and email with account enquiries, promotions, and technical issues. Processed bonuses, verified documentation, and collaborated with internal departments to resolve cases.

Managed high volume of inbound and outbound calls, provided technical support, and delivered personalized customer service. Consistently achieved performance targets.

Coordinated events and ensured efficient communication between front-of-house, kitchen, and bar teams. Delivered exceptional customer service and trained new employees.

Planned personalized holidays and travel experiences worldwide, arranging flights, accommodation, insurance, and other services. Prepared travel documentation and maintained accurate customer records.

Grade: 5.50 / 6.00

Graduated with a grade of 5.50 out of 6.00.

Grade: 5.60 / 6.00

Graduated with a grade of 5.60 out of 6.00.

Completed a Virtual Assistant diploma covering digital marketing, Microsoft Office, email management, social media management, and blogging.