Gabriella Macari

I’m a detail-oriented Operations Manager with 8+ years of experience leading teams, documenting processes, and delivering excellent customer service. I build clarity through strong report writing and records management, so operations run consistently and efficiently.

In call center and delivery operations, I’ve developed and implemented 65 Standard Operating Procedures (SOPs) to streamline workflows, strengthen compliance, and improve consistency. I investigate and resolve 20+ complaint cases monthly, ensuring outcomes align with policy and customer expectations.

I also manage people and operational throughput—assisting in recruiting and onboarding 20+ new hires, coordinating daily dispatch of 25 delivery drivers, and supporting scheduling and performance targets. By leveraging Zoho CRM, I oversaw data entry for 25+ agents and reduced processing time by 30% over six months.

Previously as Assistant General Manager at Noodles & Company, I maintained high service standards through coaching on conflict resolution and empathy, while overseeing cash handling, vendor communication, and inventory reconciliation (reducing discrepancies by 10%). Earlier, as a Dog Trainer at Petco, I designed positive reinforcement training plans for 100+ dogs annually and achieved strong satisfaction and referral outcomes.