Open to opportunities

Madhurpreet Lamba

@madhurpreetlamba

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Experienced operations and customer service leader skilled in team management and process improvement.

United States

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What I'm looking for

I seek a role where I can lead teams, improve operations, and enhance customer experience in a collaborative, growth-oriented environment.

I am an operations-focused professional with extensive experience leading high-volume retail and service teams, streamlining office processes, and delivering excellent customer service. I have a proven record of improving operational efficiency, managing inventory and vendor relations, and implementing process improvements that increase satisfaction.

My background spans general management, customer service leadership, administrative support, and education, where I trained and motivated staff, handled escalations, and developed tailored programs for clients. I bring strong Microsoft Office skills, organized workflow management, and a proactive problem-solving approach to contribute immediately to a results-driven team.

Experience

Work history, roles, and key accomplishments

Office Support Staff

Reliance Heating & Air

Mar 2023 - Aug 2023 (5 months)

Maintained and streamlined filing and records systems and provided administrative support to coordinate daily operations, improving workflow efficiency and ensuring compliance with company policies.

Administration Records Management Customer Service Microsoft Office Scheduling Communication

General Manager

Sunoco

Jan 2015 - Mar 2020 (5 years 2 months)

Promoted from associate to General Manager and oversaw daily operations of a high-volume gas station, improving operational efficiency, inventory control, and customer satisfaction through process improvements.

Operations Management Staff Training Scheduling Inventory Management Vendor Relations Customer Service Process Improvement

Freelance Tutor

Freelance

Jan 2012 - Oct 2014 (2 years 9 months)

Delivered personalized one-on-one academic tutoring and designed tailored lesson plans that improved student performance and expanded client base through referrals.

Lesson planning Exam Preparation Client Acquisition Communication

Educating Consultant

N/A

May 2012 - Aug 2014 (2 years 3 months)

Conducted personality development workshops teaching communication, presentation, and etiquette skills to children and teens, resulting in improved confidence and self-presentation.

Public Speaking Curriculum Design Presentation Skills

Customer Service Representative

Bluebird Flight Academy

May 2013 - Jun 2014 (1 year 1 month)

Responded to customer inquiries and assisted students with enrollment and scheduling, maintaining organized records to ensure smooth operations and positive client experiences.

Customer Service Enrollment Scheduling Record keeping

Senior Representative Executive

SpiceJet

Feb 2007 - Jan 2011 (3 years 11 months)

Led a team of 70 customer service agents, managed escalations and implemented proactive communication strategies to handle high call volumes, achieving top satisfaction ratings and departmental awards.

Team Leadership Escalation Management Customer Experience Call Center Operations Process Automation Performance Management