Aladenika Oluwabunmi

At Buypower.ng, I handle 100–150 outbound cold calls daily and manage 100+ customer inquiries across phone, email, and live chat. I resolve complaints, support returns and refunds, and maintain a 95% customer satisfaction rate.

I've also run multi-channel follow-up campaigns through phone, email, and SMS to re-engage cold and warm leads. I document customer interactions thoroughly and work with technical support teams to ensure complex issues are resolved promptly.

At Retink Media, I wrote, edited, published, and promoted SEO content, created newsletters for LinkedIn, and developed content ideas for social media.

My administrative experience includes coordinating schedules, preparing reports, liaising with clients and organisations, handling confidential communications, and supporting efficient daily office operations.