Open to opportunities

Chioma Okeke

@chiomaokeke1

Message

I support customers and remote teams through responsive service and organized operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, virtual assistant, or remote operations role where I can build customer relationships, support team goals, learn quickly, and deliver responsive, organized service.

I've supported Afriex customers by responding to more than 100 inquiries through email and chat, helping with account-related issues, login support, KYC verification, and general requests.

I keep customer records accurate, follow up on pending requests, and work with internal teams to resolve concerns efficiently. I'm focused on building strong customer relationships and delivering exceptional customer experiences.

As a virtual assistant, I manage calendars, emails, scheduling, internet research, business documents, presentations, reports, and digital files to help clients work efficiently.

I also write marketing copy and business proposals, support email and social media campaigns, and conduct outbound calls to engage prospects, qualify leads, and schedule sales appointments.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Self Employed

Managed calendars, emails, and scheduling for clients. Conducted internet research and prepared business documents, presentations, and reports using Google Docs and Microsoft Office.

Calendar Management Email Management Internet Research Google Docs Microsoft Office

Customer Support Representative

Afriex

Responded to 100+ customer inquiries through email and chat while maintaining professional communication. Assisted customers with account-related issues, login support, KYC verification, and general inquiries.

Customer Support Email Management KYC Customer Relationship Management

Cold Calling Specialist

Self Employed

Conducted outbound calls to prospective clients to introduce products and services. Engaged potential customers, identified needs, built rapport, and scheduled appointments for the sales team.

Cold Calling Sales Support Persuasion Appointment Setting Active Learning

Copywriter / Proposal Writer

Self Employed

Wrote persuasive marketing copy for digital platforms and created sales and digital marketing content for email campaigns, social media, and promotional materials. Developed business proposals and professional documents tailored to client needs.

Copywriting Proposal Writing Email Campaigns Social Media Content Promotional Materials Business Writing Research Content Creation