Open to opportunities

Racheal Alphonso

@rachealalphonso

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Customer service and content specialist skilled in cold calling, client engagement, and digital content strategy.

Nigeria

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What I'm looking for

I seek a role combining client-facing outreach and digital content creation in a collaborative company that values growth, clear goals, and opportunities to convert leads into customers.

I am a motivated customer service and cold-calling specialist with strong experience in real estate client engagement and relationship building. I consistently manage high volumes of inbound and outbound calls, maintain accurate records, and schedule appointments to support sales conversions.

As a remote digital content creator, I developed and executed content strategies, calendars, and style guides that contributed to measurable revenue and engagement increases. I create blogs, social posts, videos, and graphics using tools like Adobe Creative Suite, Canva, and Final Cut to ensure brand consistency and audience growth.

I bring administrative experience from front-desk and secretary roles, providing executive support, calendar management, and meeting coordination. I seek opportunities where I can combine customer-facing outreach, content development, and CRM-driven lead generation to drive business results.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Broadstone Properties Limited

Jan 2023 - Present (2 years 9 months)

Handled high-volume inbound and outbound calls, maintained accurate call records, scheduled property viewings, and generated qualified leads to support sales, improving conversion follow-up and client satisfaction.

Cold Calling Customer Service Scheduling CRM Lead Generation Record keeping Client Relationship Management

Remote Digital Content Creator

Fort Royal Homes Limited

Jan 2018 - Dec 2022 (4 years 11 months)

Developed and executed content strategy and editorial plans, producing blogs, social posts, videos and graphics that supported a 20% annual revenue increase and a 30% growth in content engagement.

Content Strategy Social Media Management Adobe Creative Suite Canva Video Editing Copywriting SEO Analytics

Front Desk Secretary

Girl Child Education NGO

Jan 2017 - Dec 2018 (1 year 11 months)

Served as first point of contact for the director, managed calendars and meetings, prepared agendas and minutes, and provided administrative support to ensure smooth office operations.

Administrative Support Scheduling Meeting Coordination Minute Taking

Secretary / Customer Service Officer

Myriad International School

Jan 2015 - Dec 2017 (2 years 11 months)

Answered and routed calls, welcomed visitors, handled school correspondence and mailings, contributed to newsletters, and supported daily front-office operations to improve parent and visitor experience.

Office Administration Record keeping Customer Service Newsletter Production