Open to opportunities

Shantel Kwarteng

@shantelkwarteng

Message

I am a results-driven Business Operations professional specialising in process optimisation and operational excellence.

United Kingdom

Message

What I'm looking for

I’m seeking a business operations or project management role in a collaborative, mission-driven organisation where I can streamline processes, implement systems (Asana/CRM), lead teams, and drive measurable efficiency and growth.

I am a results-driven Business Operations professional with proven experience streamlining processes and driving organisational efficiency across charity and private sectors. I take a pragmatic, data-informed approach to solving operational challenges while maintaining strong stakeholder relationships.

In hands-on roles such as Senior VA and Charity Business Manager, I led implementations of Asana and integrated Beacon CRM to improve task management, donor reporting, and data organisation. I also introduced data security tools and GDPR-compliant practices to strengthen information governance.

I excel at project coordination, recruitment support, financial administration, and cross-functional collaboration to deliver measurable improvements in productivity and service delivery. My work balances strategic planning with detailed process documentation and resource management.

I am motivated by opportunities to optimise workflows, enable teams with the right tools, and support mission-driven outcomes through clear communication, rigorous organisation, and a focus on continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior VA

Current

Tegemea Ltd

Jan 2023 - Present (2 years 7 months)

Provide high-level business management support to clients, overseeing administrative processes, project coordination, recruitment assistance, and financial administration to improve operational efficiency.

Business Operations Process Improvement Project Coordination Recruitment Financial administration Stakeholder Management Asana Excel CRM

Charity Business Manager

Black Minds Matter UK

Oct 2023 - Feb 2025 (1 year 4 months)

Led business operations and strategic planning to enhance charity impact, managed recruitment and budgets, and implemented policies and project management practices to optimise internal workflows.

Strategic Planning Project Management Recruitment Budget Management Policy Development Stakeholder Engagement Asana GDPR

Self-Pay & Contracts Administrator

Highgate Private Hospital

Sep 2021 - Jan 2023 (1 year 4 months)

Managed self-pay and NHS patient accounts, coordinated appointments and clinician liaison, and processed confidential medical documents while maintaining strict data protection standards.

Client Services Medical Records Data Protection Communication CRM Excel

Health Records eClerk

North Middlesex University Hospital

Dec 2020 - Sep 2021 (9 months)

Reviewed, organised, and digitised patient records to ensure accurate filing and secure storage while ensuring compliance with confidentiality and data protection policies.

Medical Records Data Protection Records Management Compliance Excel

Administrator / Bookkeeper

Glitter Moments Events

Dec 2019 - Jan 2021 (1 year 1 month)

Provided administrative and bookkeeping support, managed invoices and purchase orders, coordinated event logistics, and maintained accurate financial records.

Administration Bookkeeping Invoicing Event Coordination Excel Communication

Education

Degrees, certifications, and relevant coursework

Haringey Sixth Form College

Sixth Form College Qualifications, Information Technology; Applied Science; Health & Social Care

2008 - 2011

Studied Information Technology (Distinction) alongside Applied Science, Work Skills, and Health & Social Care, completing sixth form studies from 2008 to 2011.