Akshitha Rani Siby

I am a customer service representative with over two years' inbound call center experience supporting AT&T customers and a background in clinical research and pharmacy assistance. I excel at troubleshooting streaming and connectivity issues, resolving billing and account inquiries, de-escalating concerns, and maintaining accurate documentation while meeting performance targets.

I have led participant recruitment and data management for clinical trials, coordinated interdisciplinary teams, and ensured compliance with HIPAA and GCP standards. I bring strong communication, empathy, and adaptability, and I leverage clinical training and certifications to support patient engagement and data-driven decision-making.