Sravanthi Goud

Delivered exceptional customer service to patients by coordinating prescription bagging and handling high-volume inbound inquiries related to specialty medications. Maintained accurate daily medication tracking using Excel, ensuring data integrity and compliance with healthcare documentation standards.

Handled high-volume customer service calls and walk-in support with empathy and professionalism in a fast-paced retail pharmacy environment. Resolved client complaints, processed insurance claims, and coordinated with healthcare providers to ensure accurate prescription fulfillment.

Provided frontline customer support, triaged incoming inquiries from patients and physicians, and ensured prompt communication. Verified prescriptions, documented orders in pharmacy systems, and addressed technical issues with attention to detail and problem-solving skills.

Conducted data analysis and formulation trials aligned with regulatory guidelines. Created documentation including SOPs, protocols, and stability reports.

Studied principles of healthcare leadership and management. Developed skills in organizational dynamics and strategic planning within the healthcare sector.

Completed a Master's degree focusing on advanced pharmaceutical studies. Gained expertise in drug development, pharmacology, and patient care.

Obtained a Bachelor's degree in Pharmacy, covering fundamental pharmaceutical sciences. Acquired knowledge in medicinal chemistry, pharmaceutics, and pharmacognosy.