
Holly User
@hollyuser5
Remote customer service representative with experience managing Matrix Group Inc. client accounts and supporting repeat advertising sales.
What I'm looking for
At Matrix Group Inc., I managed business client accounts remotely, prepared contracts, and maintained accurate client records. I built relationships that supported repeat advertising sales while managing projects and deadlines.
My experience also includes customer service and administrative support in pharmacy and healthcare settings. I’ve handled calls, scheduling, payments, records, and customer issues, and I’m seeking a remote customer service or customer support role.
Experience
Work history, roles, and key accomplishments
Cleaner
Care Chameleons
Jan 2025 - Dec 2026 (1 year 11 months)
Maintained clean, sanitary, and safe residential environments while following infection prevention and workplace safety practices.
Care Team Manager
Care Chameleons
Jan 2025 - Dec 2026 (1 year 11 months)
Supported clients with compassionate service, documented daily care, and coordinated with healthcare professionals to support individualized plans.
Account Manager
Matrix Group Inc.
Jan 2024 - Dec 2025 (1 year 11 months)
Managed business client accounts remotely, built long-term relationships, and prepared contracts while maintaining accurate client records.
Telesales Professional
Mystique Event Marketing Inc.
Jan 2023 - Dec 2024 (1 year 11 months)
Made outbound calls to engage donors and customers, processed payments, and maintained positive relationships.
Pharmacy Assistant
Pharma Center
Jan 2022 - Dec 2023 (1 year 11 months)
Provided front-desk customer service and administrative support, answered calls, scheduled appointments, and processed prescription-related tasks while protecting confidential information.
Dispatcher / Customer Service
Jubzi
Jan 2022 - Dec 2022 (11 months)
Handled incoming customer calls, processed orders, coordinated dispatch scheduling, and helped resolve service issues.
Food Prep / Line Cook
Chuck's Roadhouse
Jan 2020 - Dec 2020 (11 months)
Prepared food efficiently while following established health and safety standards.
Education
Degrees, certifications, and relevant coursework
St. Clair College
Attended St. Clair College in Windsor, Ontario, with an expected completion in 2026.
Career Foundation
Completing the Circle
Completed the Completing the Circle program in 2022.
TVO ILC
High School Diploma
Earned a High School Diploma from TVO ILC in 2022.
Canadian Red Cross
CPR & First Aid Certification
Certified in CPR and First Aid by the Canadian Red Cross.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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