JS
Open to opportunities

Jaspreet kaur Saini

@jaspreetkaursaini

Customer service professional with expertise in client relationship management.

Canada

What I'm looking for

I am looking for a role that values client satisfaction and offers growth opportunities.

I am a dedicated customer service professional with over three years of experience in the automation, healthcare, and retail sectors. My journey has been marked by a commitment to resolving inquiries, managing complaints, and providing seamless service. As a Customer Service Manager at Outright Automation, I have built and maintained strong relationships with clients, ensuring their satisfaction with our automation solutions. My role involves delivering training and support to clients, managing preventive maintenance programs, and collaborating with internal teams to ensure successful project execution.

Previously, I served as a Pharmacy Customer Service and Data Entry specialist at CareRX Pharmacy, where I enhanced patient understanding of medications and ensured accurate prescription processing. My experience as a Customer Service Supervisor at Burrito Boyz allowed me to lead a team, improve operational speed, and implement effective sales strategies. I am passionate about delivering exceptional client experiences and continuously improving service quality.

Experience

Work history, roles, and key accomplishments

OA
Current

Customer Service Manager

Outright Automation

Oct 2023 - Present (1 year 8 months)

Managed client relationships and provided training and support for automation solutions. Oversaw service and maintenance management, ensuring optimal system performance and collaboration with internal teams for project execution.

CP

Pharmacy Assistant

CareRX Pharmacy

Jan 2022 - Sep 2023 (1 year 8 months)

Organized and verified data for accurate record-keeping. Collaborated with pharmacists for timely prescription fulfillment and managed insurance claims while adhering to safety regulations.

CP

Pharmacy Customer Service & Data Entry

CareRX Pharmacy

Aug 2023 - Sep 2023 (1 month)

Provided detailed medication information to patients and processed prescription orders accurately. Trained new staff and managed patient records using pharmacy software to ensure compliance and efficiency.

BB

Customer Service Supervisor

Burrito Boyz

Aug 2021 - Jan 2023 (1 year 5 months)

Supervised a team of front-line staff, resolving customer complaints and improving service quality. Implemented sales promotions and ensured compliance with health and safety standards.

Education

Degrees, certifications, and relevant coursework

Mohawk College logoMC

Mohawk College

Certification, Healthcare

2019 - 2020

Completed a certification program in Canadian Healthcare for Foreign Trained Professionals, focusing on the integration of foreign-trained professionals into the Canadian healthcare system.

Punjab Technical University logoPU

Punjab Technical University

Bachelor of Science, Pharmaceutical Medicine

2012 - 2016

Earned a Bachelor of Science in Pharmaceutical Medicine, covering various aspects of pharmaceutical sciences, drug development, and patient care.

Tech stack

Software and tools used professionally

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Jaspreet kaur Saini - Customer Service Manager - Outright Automation | Himalayas