Jaspreet kaur Saini
@jaspreetkaursaini
Customer service professional with expertise in client relationship management.
CanadaWhat I'm looking for
I am a dedicated customer service professional with over three years of experience in the automation, healthcare, and retail sectors. My journey has been marked by a commitment to resolving inquiries, managing complaints, and providing seamless service. As a Customer Service Manager at Outright Automation, I have built and maintained strong relationships with clients, ensuring their satisfaction with our automation solutions. My role involves delivering training and support to clients, managing preventive maintenance programs, and collaborating with internal teams to ensure successful project execution.
Previously, I served as a Pharmacy Customer Service and Data Entry specialist at CareRX Pharmacy, where I enhanced patient understanding of medications and ensured accurate prescription processing. My experience as a Customer Service Supervisor at Burrito Boyz allowed me to lead a team, improve operational speed, and implement effective sales strategies. I am passionate about delivering exceptional client experiences and continuously improving service quality.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Outright Automation
Oct 2023 - Present (1 year 8 months)
Managed client relationships and provided training and support for automation solutions. Oversaw service and maintenance management, ensuring optimal system performance and collaboration with internal teams for project execution.
Pharmacy Assistant
CareRX Pharmacy
Jan 2022 - Sep 2023 (1 year 8 months)
Organized and verified data for accurate record-keeping. Collaborated with pharmacists for timely prescription fulfillment and managed insurance claims while adhering to safety regulations.
Pharmacy Customer Service & Data Entry
CareRX Pharmacy
Aug 2023 - Sep 2023 (1 month)
Provided detailed medication information to patients and processed prescription orders accurately. Trained new staff and managed patient records using pharmacy software to ensure compliance and efficiency.
Customer Service Supervisor
Burrito Boyz
Aug 2021 - Jan 2023 (1 year 5 months)
Supervised a team of front-line staff, resolving customer complaints and improving service quality. Implemented sales promotions and ensured compliance with health and safety standards.
Education
Degrees, certifications, and relevant coursework
MCMohawk College
Certification, Healthcare
2019 - 2020
Completed a certification program in Canadian Healthcare for Foreign Trained Professionals, focusing on the integration of foreign-trained professionals into the Canadian healthcare system.
PUPunjab Technical University
Bachelor of Science, Pharmaceutical Medicine
2012 - 2016
Earned a Bachelor of Science in Pharmaceutical Medicine, covering various aspects of pharmaceutical sciences, drug development, and patient care.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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