Akshika Sagar

I’m a Senior Process Delivery Specialist at IBM Private Limited, with a background that started as an AR Caller, handling end-to-end billing processes for US healthcare clients and performing AR follow-ups with insurance companies to resolve claims. I focus on reducing friction for customers by identifying root causes, correcting errors, and maintaining accurate documentation while ensuring HIPPA guidelines are followed.

In my current role, I streamline logistics operations through collaboration and take ownership of customer complaint resolution related to delivery issues. I stay composed during tense interactions, address escalated situations promptly, and improve outcomes through responsibility, adaptability, active listening, and problem-solving.