At IBM India, I've led analysts across billing and dispute management for enterprise accounts in EMEA, LATM, and APAC. I resolve customer disputes, manage credits and re-bills, validate monthly bill runs, and coordinate with Sales, Finance, Customer Service, Order Management, and Collections.
I've resolved 100+ customer disputes monthly and recovered ₹15Cr+ in overdue payments, improving collection efficiency by 22%. My work includes QA audits that improved team accuracy by 18%, a bill-run validation framework that reduced invoice discrepancies by 30%, SLA reporting, high-risk account monitoring, and automation support that saved approximately 900+ hours annually.
