Manisha Khatri
@manishakhatri
I lead order-to-cash billing, dispute resolution, and SLA governance for enterprise finance operations.
IndiaWhat I'm looking for
At IBM India, I've led analysts across billing operations and dispute management for enterprise accounts in EMEA, LATM, and APAC.
I've resolved more than 100 customer disputes monthly, recovered ₹15Cr+ in overdue payments, and improved collection efficiency by 22%. I also introduced monthly bill-run validation that reduced invoice discrepancies by 30%, while weekly QA audits improved team accuracy by 18%.
I work closely with Sales, Collections, Customer Service, Finance, and clients to protect revenue, maintain SLA compliance, and deliver clear operational reporting.
Experience
Work history, roles, and key accomplishments
Led a team of analysts in dispute management and billing operations, resolving over 100 customer disputes monthly and recovering ₹15Cr+ in overdue payments. Implemented validation frameworks and QA audits that improved team accuracy by 18% and reduced invoice discrepancies by 30%.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Delhi University.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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