Open to opportunities

Akshat Mathur

@akshatmathur

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Client-focused BCA graduate with experience in business development.

India

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What I'm looking for

I am looking for a role in a dynamic environment that values customer service and offers opportunities for growth.

I am a BCA graduate with over three years of professional experience in relationship management and business development. My journey has been marked by a commitment to client satisfaction and a passion for delivering exceptional customer service. I thrive in fast-paced environments and have honed my skills in communication, organization, and multitasking, making me an ideal candidate for customer service and virtual assistant roles.

In my recent role as a Business Development Manager at Om Shiv Shakti Prints, I successfully engaged potential clients and expanded our client base through effective outreach strategies. My experience as a Client Relationship Manager at Heaven Gate Funeral Care allowed me to develop strong, empathetic connections with clients during sensitive times, ensuring they received the support they needed. I am eager to contribute to a dynamic team where I can continue to grow and develop my skills in a people-centric environment.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Om Shiv Shakti Prints

Oct 2024 - Present (9 months)

Engaged with potential clients to present fabric printing services and generate new business. Coordinated with the design and production teams to ensure smooth order processing.

Business Development Client Engagement Cold Calling Sales

Client - Relationship Manager

Heaven Gate Funeral Care

Dec 2023 - Oct 2024 (10 months)

Served as the primary point of contact for clients during emotionally sensitive situations. Handled end-to-end logistics and travel arrangements for clients during service needs.

Client Relationship Management Customer Service Logistics Documentation Management

Freelance Customer Assistant

Virtual Connect Solutions

Jan 2023 - Dec 2023 (11 months)

Provided remote support to clients for email handling, data entry, and scheduling tasks. Maintained 100% client satisfaction based on timely task completion and professional communication.

Remote Support Data Entry Scheduling

Customer Support Intern

Poddar Institute Helpdesk

Jul 2022 - Dec 2022 (5 months)

Assisted students and parents in resolving academic and technical issues through calls and emails. Conducted orientation sessions for new students on using digital learning platforms.

Customer Support Technical assistance Digital Learning Platforms Communication

Education

Degrees, certifications, and relevant coursework

Poddar Group of Institutions, Rajasthan University

Bachelors in Computer Applications, Computer Applications

Grade: 78%

Completed a Bachelor's degree in Computer Applications, focusing on relevant coursework and practical skills. Achieved a strong academic performance with a 78%.

Parshuram Sr. Sec. School

12th Grade, General Studies

Grade: 62%

Completed 12th grade at Parshuram Sr. Sec. School, achieving a 62% in the final examinations. Developed foundational knowledge across various subjects.