Open to opportunities

Manoj Kumar

@manojkumar9

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Versatile professional- expertise in business development, customer service, and virtual assistance.

India

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What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in a dynamic environment.

I am a motivated and self-driven professional with a background in business development, customer service, and virtual assistance. With a Bachelor's degree in Mechanical Engineering, I have honed my analytical and strategic thinking skills. Over the years, I have worked in customer service, providing top-class support via chat and email, and later transitioned into business development, where I contributed to brand marketing, market research, and team management.

My expertise includes Microsoft Office, virtual assistance, CRM management, and sales strategy execution. I excel in managing stakeholder relationships, increasing business opportunities, and handling end-to-end sales processes. Passionate about continuous learning, I thrive in dynamic environments that allow me to contribute effectively while growing professionally.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Unified Voice Communication Pvt Ltd.

Feb 2022 - Apr 2023 (1 year 2 months)

Utilized tools like Canva for brand marketing, conducted telecom market research, and built databases of potential buyers. Managed a team of 4 sales executives to drive business growth.

Business Development Market Research Team Management Sales Strategy Brand Marketing

Business Support Executive

Brickwork India Pvt Ltd

May 2021 - Jan 2022 (8 months)

Provided virtual assistance to top-level management in the US, managing Outlook calendars, responding to meeting requests, and handling expense reporting and travel management.

Calendar Management Expense Reporting Travel Management Communication Skills

Senior Customer Service Advisor

Concentrix

Aug 2016 - Feb 2021 (4 years 6 months)

Provided top-class non-voice support through chat and email, handling queries related to billing and purchase delivery. Took complete ownership of Tier 2 cases to ensure optimal outcomes for customers and clients.

Customer Support Troubleshooting Communication Skills Non Voice Support

Education

Degrees, certifications, and relevant coursework

APS College Of Engineering

Bachelor of Engineering, Mechanical Engineering

2013 - 2017

Completed a Bachelor of Engineering in Mechanical Engineering, focusing on the principles of design, analysis, and manufacturing of mechanical systems.