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Ako Paulette

@akopaulette

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Customer Service Representative supporting e-commerce customers across calls, email, messaging, and social media.

Cameroon

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What I'm looking for

I'm available for remote contract work and am comfortable supporting customers by phone, chat, email, and video.

Across Various Organizations & Businesses, I assisted customers through calls, email, messages, and in-person interactions, responding to questions and following up on concerns. I also communicated product and service information and helped maintain positive client relationships.

At Dreams Interior, I supported customers with product, order, pricing, and availability inquiries throughout the purchasing process. My customer support experience also includes front-desk service at Geneva Hotel and calls, email, and social media support at SENLABS.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Client Communication

Current

Various Organizations & Businesses

Jan 2019 - Present (7 years 9 months)

Provided customer support through phone, email, messaging, and in-person interactions. Resolved inquiries, followed up on concerns, and maintained positive client relationships.

Customer Support Client Communication Phone Support Email Support Messaging Support Inquiry Resolution Follow up Record keeping Multitasking Social Media Support

English Tutor

Private & School-Based Teaching

Jan 2018 - Dec 2021 (3 years 11 months)

Provided one-on-one and classroom English instruction, adapting communication to different learners and maintaining accurate records.

Teaching English Instruction Communication Skills Record keeping Lesson Planning

Brand Ambassador

Christ Cosmetics

Jan 2019 - Dec 2020 (1 year 11 months)

Promoted products to customers, explained features and benefits, and built positive relationships through clear communication and personalized assistance.

Brand Promotion Customer Engagement Product Knowledge Communication Skills Relationship Building

Customer Support / Front Desk Receptionist

Geneva Hotel

Welcomed and assisted customers, providing professional front-desk support. Handled inquiries in person and by phone, coordinating with team members as needed.

Frontdesk Customer Support Phone Support Face To Face Communication Multitasking Organization

Freelance Transcriptionist

Freelance

Transcribed audio accurately, reviewed content for accuracy and consistency, and managed assignments independently to meet deadlines.

Transcription Attention To Detail Grammar Spelling Time Management Independent work

Customer Support & Sales

Dreams Interior

Communicated with customers regarding products, orders, pricing, and availability. Handled inquiries, followed up with clients, and resolved concerns professionally.

Customer Support Sales Support Order Assistance Product Information Client Communication Follow up Issue Resolution