Gakehmi Siyuhmi Modeste Maura
@gakehmisiyuhmimodest
I resolve customer issues quickly across hospitality, networking, and retail support environments.
CameroonWhat I'm looking for
I'm a bilingual customer service professional currently supporting customers at Onebet LLC in Yaoundé, where I handle text and phone inquiries, complaints, transactions, orders, reviews, and database updates.
I've resolved 80% of customer complaints and issues on the first call and helped improve customer satisfaction by 35% within three months. I also troubleshoot technical issues, coordinate training programs, and collaborate across departments to support customer satisfaction.
Previously at SETH SARL LLC, I welcomed guests, managed reservations and takeout orders, verified data, used POS systems for billing, and supported purchasing and office administration.
I'm fluent in English and French, with training in bilingual secretarial work, document management, data entry, customer follow-up, bookkeeping, and office tools. I also volunteer with Atanga Kidney Foundation to raise awareness, support patients, and contribute to kidney-disease screening research.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Associate/Frontdesk
Onebet LLC
Jan 2021 - Present (5 years 8 months)
Performed database modifications and troubleshooting, achieving 100% customer satisfaction. Handled customer inquiries and complaints, resolving issues on first call and coordinating training programs.
Education
Degrees, certifications, and relevant coursework
CLEF Training Centre
Bilingual Secretary, Secretarial Studies
2020 - 2021
Completed a 9-month intensive on-site training in computer technology, project management, and secretarial projects, including document editing, translation, and office management.
University of Yaounde 1
High School Diploma, General Studies
Earned a High School Diploma from Blessed Bilingual High School Yaounde, affiliated with the University of Yaounde 1.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Portfolio
lnkd.in/p/d9xKvNgrJob categories
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