Essimo Ernest
@essimoernest
I resolve bilingual customer inquiries and train support teams for remote clients.
CameroonWhat I'm looking for
I've spent three years at TTNET resolving client inquiries, handling inbound calls, logging cases, tracking resolutions, and coaching junior customer service agents. I communicate confidently across phone, live chat, and email in both English and French.
My logistics internship at MATGENIE added experience coordinating fleet vehicles, inventory, suppliers, transporters, and operations reporting. I also co-hosted live broadcasts for HiTV, bringing strong presenting, audience engagement, and remote communication skills to customer-facing work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TTNET
Trained and coached junior agents, monitored performance and quality, and resolved client inquiries with clear, structured communication. Handled daily inbound calls, logging cases and tracking resolutions in company systems.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor of Science, Logistics and Transport Management
Pursued a Bachelor of Science in Logistics and Transport Management, focusing on supply chain operations and management.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
Skills
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