ak khan
@akkhan
Recovery-focused customer service professional skilled in collections, negotiation, and dispute resolution.
United KingdomWhat I'm looking for
I’m a Recovery Agent with extensive experience across customer service, collections, and recovery. I handle high-risk delinquent accounts, negotiate settlements and long-term repayment arrangements, and investigate account histories to determine effective recovery strategies.
I’m known for clear, professional communication—resolving complex queries, managing disputes, escalating cases appropriately, and maintaining accurate documentation while ensuring regulatory compliance and data protection. I’m also experienced in outbound sales and strong data management through Microsoft Office and reliable record keeping.
Experience
Work history, roles, and key accomplishments
Recovery Agent
TSYS
Jan 2021 - Present (5 years 6 months)
Handled complex and high-risk delinquent accounts by negotiating settlements, investigating account histories, resolving disputes, and maintaining compliant documentation.
Sales Executive (Outbound)
Ingues
Jan 2020 - Jan 2022 (2 years)
Conducted high-volume outbound sales calls to sell the National Citizen Service (NCS) program, explaining benefits, handling objections, and converting leads into confirmed bookings.
Collections Agent
TSYS
Jan 2017 - Jan 2021 (4 years)
Managed customer accounts in arrears by negotiating repayment plans and contacting customers to recover outstanding balances while meeting regulatory requirements.
Customer Service Representative
TSYS
Jan 2015 - Jan 2017 (2 years)
Provided inbound customer support, resolving customer queries and maintaining accurate account records while following company procedures.
Administrator / Personal Assistant
Zg Ltd
Mar 2015 - Jun 2015 (3 months)
Supported tenant contract and rent-related communication, managed filing and record keeping, and maintained a database of buyers and sellers.
Invigilator (Assisting Candidates)
British Council (via Tipu Associates)
May 2014 - Jun 2014 (1 month)
Invigilated examinations according to strict procedures, assisted candidates during exams, managed attendance/irregularities, and handled venue setup and script collection.
Education
Degrees, certifications, and relevant coursework
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology (SZABIST)
Bachelor of Business Administration (Honours), Business Administration
2008 - 2012
Grade: First Class
Activities and societies: Organised Ideas Inventure 2010 at SZABIST Islamabad; Volunteer for SZABIST 3rd Convocation (17 May 2010).
Completed a Bachelor of Business Administration (Honours) with a First Class result. Participated in SZABIST business activities including Ideas Inventure 2010 and volunteered for the 3rd Convocation.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Interested in hiring ak?
You can contact ak and 90k+ other talented remote workers on Himalayas.
Message akGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
