Humairaa Mamaniat
@humairaamamaniat
Experienced financial advisor specializing in collections, customer support, and debt resolution.
United KingdomWhat I'm looking for
I am a motivated financial advisor with seven years' experience across collections, mortgage and customer service roles in banking and financial services. I have specialised in handling high volumes of inbound and outbound calls, negotiating repayment plans, applying breathing spaces and other protections, and managing vulnerable customers with empathy and accuracy.
I have worked as a Collections & Recoveries Specialist, Mortgage Collections Advisor and Collections Advisor for large employers, supervising as an SME and coaching new colleagues while following regulatory and company procedures. My responsibilities have included cash collection, complaints handling and resolution, system updates, interdepartmental communication and referrals to debt management organisations.
I bring strong Microsoft Office skills, multilingual communication, proven punctuality and attendance, and the ability to work independently or as part of a team to meet targets. I aim to deliver compliant, customer-focused outcomes and continuous improvement in collections and customer care processes.
Experience
Work history, roles, and key accomplishments
Handled high volumes of inbound/outbound arrears cases, negotiated repayment plans and referrals, and supervised as SME while resolving complaints and supporting vulnerable customers to improve collections outcomes.
Managed mortgage arrears cases remotely, applied breathing spaces/holds, set payment plans and escalated to specialist teams while handling and resolving customer complaints.
Collections Advisor
Fiserv
May 2022 - Sep 2023 (1 year 4 months)
Performed inbound/outbound collections for cardholders, set up payment plans, applied regulatory blocks and breathing spaces, coordinated with fraud and collections teams, and issued refunds when appropriate.
Managed escalations and complaints at head office, routed inquiries to appropriate departments, processed refunds and gift card requests, and maintained ticketing records in OSC.
Warehouse Operative
Hermes
Mar 2021 - Apr 2021 (1 month)
Performed warehouse operations including order handling and logistics tasks during a short-term placement.
Customer Service Advisor
Morrisons
Nov 2020 - Feb 2021 (3 months)
Handled order placement, payments, refunds and cross-department communication to resolve customer queries and confirm order processes.
Call Centre Advisor
Capita Customer Management
Jul 2018 - Oct 2019 (1 year 3 months)
Provided inbound/outbound support for Plusnet customers using multiple CRM systems, handled billing and refunds, coordinated with suppliers and internal teams, and resolved complaints.
Education
Degrees, certifications, and relevant coursework
University of Leeds
Bachelor's degree, Business Management
2021 -
Pursuing a Bachelor's degree in Business Management at the University of Leeds with coursework through November 2025.
Wakefield College
GCSE, Mathematics
2016 - 2017
Completed GCSE in Mathematics at Wakefield College in July 2017.
Batley Grammar School
GCSE, English
2012 - 2016
Completed GCSEs including English at Batley Grammar School in July 2016.
Availability
Location
United KingdomAuthorized to work in
Job categories
Interested in hiring Humairaa?
You can contact Humairaa and 90k+ other talented remote workers on Himalayas.
Message HumairaaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
