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@lukewilliams1
Results-oriented financial services professional with expertise in debt recovery.
I am a results-oriented collections and financial services professional with a strong background in account recovery, debt management, and financial advising. Currently, I lead the UK taskforce on a high-value collections contract for Capgemini on behalf of FedEx, managing £1.4 million in overdue accounts and consistently exceeding monthly recovery targets. My proven ability to handle aged debt portfolios with precision has resulted in an average 24.9% monthly reduction against a 20% target, while maintaining high contact efficiency.
Equipped with a Diploma for Financial Advisors (DipFA), Certificate in Mortgage Advice and Practice (CeMAP), and a BA (Hons) in Finance and Accounting, I combine deep financial acumen with frontline negotiation and customer relationship skills. My career has been marked by a commitment to driving recovery performance, managing complex portfolios, and delivering high levels of client and stakeholder satisfaction. I am now seeking a new and challenging position that will make the best use of my existing skills and experience while enabling further personal and professional development.
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Work history, roles, and key accomplishments
Manpower (Contracted to Capgemini – FedEx Project)
Apr 2025 - Present (7 months)
Led collections activity across a portfolio of approximately 170 aged UK commercial debt accounts, totalling an average baseline of £1.4 million. Executed outbound contact strategies via phone, email, and written correspondence, consistently achieving an average of 20 daily contacts.
Acton Financial Services
Jan 2021 - Present (4 years 10 months)
Built and maintained strong, lasting relationships with both new and existing clients, ensuring all queries and concerns were addressed promptly and professionally. Transformed client inquiries into successful business opportunities and secured sign-ups by aligning financial solutions to meet their specific needs.
Equiniti Hazell Carr
Sep 2019 - Present (6 years 2 months)
Built and maintained effective working relationships with clients, ensuring all queries and issues were dealt with promptly and effectively. Utilised detailed knowledge and investigative skills to fully explore cases, developing formal and informal networks throughout the organisation to facilitate information gathering.
Burfield Financial Planning
May 2018 - Present (7 years 6 months)
Provided IFA support, working closely with the Paraplanner in organising and coordinating client and file management in preparation for client meetings. Liaised with providers by telephone/correspondence in relation to new and existing business, assisting with and embedding organisational processes and procedures.
The Debt Collection Agency Ltd
Feb 2016 - Present (9 years 9 months)
Managed a live portfolio of approximately 250 overdue accounts, engaging with debtors via outbound and inbound calls to resolve outstanding balances. Negotiated bespoke repayment arrangements, addressed disputes, and advised on options for resolution in line with FCA and company policies.
Degrees, certifications, and relevant coursework
Diploma for Financial Advisors (DipFA) Level 4, Financial Advising
Accredited by the London Institute of Banking & Finance, this diploma provided comprehensive knowledge in financial advising. The curriculum covered various aspects of financial planning and wealth management.
Certificate in Mortgage Advice and Practice (CeMAP), Mortgage Advice
Accredited by the London Institute of Banking & Finance, this certificate focused on mortgage advice and practice. It equipped me with the necessary skills to provide expert guidance on mortgage products.
Diploma in Leadership and Management, Leadership and Management
Accredited by the Chartered Management Institute (CMI), this diploma enhanced my leadership and management capabilities. The program focused on strategic planning, team leadership, and operational efficiency.
Bachelor of Arts Honours (BA Hons), Finance and Accounting
Grade: 1st Class
Achieved a First Class Honours in Finance and Accounting from Glyndwr University. The curriculum provided a strong foundation in financial principles, accounting practices, and economic analysis.
BTEC Diploma in Business Management, Business Management
Grade: ABB Grade Equivalency
Obtained a BTEC Diploma in Business Management from North Wales Yale College of Wrexham. This diploma provided a comprehensive understanding of business operations, management principles, and strategic planning.
Software and tools used professionally
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