Open to opportunities

Luke Williams

@lukewilliams1

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Results-oriented financial services professional with expertise in debt recovery.

United Kingdom

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What I'm looking for

I am looking for a challenging role that leverages my financial expertise and allows for personal growth.

I am a results-oriented collections and financial services professional with a strong background in account recovery, debt management, and financial advising. Currently, I lead the UK taskforce on a high-value collections contract for Capgemini on behalf of FedEx, managing £1.4 million in overdue accounts and consistently exceeding monthly recovery targets. My proven ability to handle aged debt portfolios with precision has resulted in an average 24.9% monthly reduction against a 20% target, while maintaining high contact efficiency.

Equipped with a Diploma for Financial Advisors (DipFA), Certificate in Mortgage Advice and Practice (CeMAP), and a BA (Hons) in Finance and Accounting, I combine deep financial acumen with frontline negotiation and customer relationship skills. My career has been marked by a commitment to driving recovery performance, managing complex portfolios, and delivering high levels of client and stakeholder satisfaction. I am now seeking a new and challenging position that will make the best use of my existing skills and experience while enabling further personal and professional development.

Experience

Work history, roles, and key accomplishments

Current

Collections Agent / UK Taskforce Lead

Current

Manpower (Contracted to Capgemini – FedEx Project)

Apr 2025 - Present (3 months)

Led collections activity across a portfolio of approximately 170 aged UK commercial debt accounts, totalling an average baseline of £1.4 million. Executed outbound contact strategies via phone, email, and written correspondence, consistently achieving an average of 20 daily contacts.

Debt Collection Account Recovery Salesforce Oracle Peoplesoft Negotiation Stakeholder Management Compliance Financial Reporting Dispute Resolution

Current

Self Employed Financial Advisor

Current

Acton Financial Services

Jan 2021 - Present (4 years 6 months)

Built and maintained strong, lasting relationships with both new and existing clients, ensuring all queries and concerns were addressed promptly and professionally. Transformed client inquiries into successful business opportunities and secured sign-ups by aligning financial solutions to meet their specific needs.

Client Relationship Management Financial Planning Sales Investment Management Business Development Networking Financial Analysis

Furthers Case Handler

Equiniti Hazell Carr

Sep 2019 - Present (5 years 10 months)

Built and maintained effective working relationships with clients, ensuring all queries and issues were dealt with promptly and effectively. Utilised detailed knowledge and investigative skills to fully explore cases, developing formal and informal networks throughout the organisation to facilitate information gathering.

Customer Service Case Handling Relationship Management Investigation Mentoring Communication Problem Solving PPI Complaints

IFA Administrator / Trainee Paraplanner

Burfield Financial Planning

May 2018 - Present (7 years 2 months)

Provided IFA support, working closely with the Paraplanner in organising and coordinating client and file management in preparation for client meetings. Liaised with providers by telephone/correspondence in relation to new and existing business, assisting with and embedding organisational processes and procedures.

IFA Support Paraplanning Client Management Financial Planning Investment Research Compliance Administrative Support Financial Analysis

Telephone Collections Agent

The Debt Collection Agency Ltd

Feb 2016 - Present (9 years 5 months)

Managed a live portfolio of approximately 250 overdue accounts, engaging with debtors via outbound and inbound calls to resolve outstanding balances. Negotiated bespoke repayment arrangements, addressed disputes, and advised on options for resolution in line with FCA and company policies.

Debt Recovery Collections Negotiation Account Management CRM Systems Dispute Resolution Customer Service Financial Compliance

Education

Degrees, certifications, and relevant coursework

London Institute of Banking & Finance

Diploma for Financial Advisors (DipFA) Level 4, Financial Advising

Accredited by the London Institute of Banking & Finance, this diploma provided comprehensive knowledge in financial advising. The curriculum covered various aspects of financial planning and wealth management.

London Institute of Banking & Finance

Certificate in Mortgage Advice and Practice (CeMAP), Mortgage Advice

Accredited by the London Institute of Banking & Finance, this certificate focused on mortgage advice and practice. It equipped me with the necessary skills to provide expert guidance on mortgage products.

Chartered Management Institute (CMI)

Diploma in Leadership and Management, Leadership and Management

Accredited by the Chartered Management Institute (CMI), this diploma enhanced my leadership and management capabilities. The program focused on strategic planning, team leadership, and operational efficiency.

Glyndwr University

Bachelor of Arts Honours (BA Hons), Finance and Accounting

Grade: 1st Class

Achieved a First Class Honours in Finance and Accounting from Glyndwr University. The curriculum provided a strong foundation in financial principles, accounting practices, and economic analysis.

North Wales Yale College of Wrexham

BTEC Diploma in Business Management, Business Management

Grade: ABB Grade Equivalency

Obtained a BTEC Diploma in Business Management from North Wales Yale College of Wrexham. This diploma provided a comprehensive understanding of business operations, management principles, and strategic planning.