Ryan John

Worked on an email-based short-term campaign to reduce customer arrears backlog. Ensured fair treatment and provided enhanced support to vulnerable customers, improving empathy while delivering outcomes for customers and the business.

Chased outstanding arrears across hundreds of businesses and managed three ledgers totaling 248 accounts. Improved efficiency while maintaining timely, high-standard credit control work.

Managed a portfolio of customer businesses across several countries, maintaining up-to-date payment relationships. Improved understanding of currencies and how tax is applied in different parts of the world while communicating effectively with clients.

Collected tuition fee arrears during a short-staffed period by taking payments and setting up repayment plans. Liaised with a debt collection agency for unresolved cases and handled face-to-face discussions, improving faster decision-making and resolution rates.

Chased outstanding arrears and offered forbearance options based on customers’ circumstances. Helped build new processes from scratch and maintained an exceptional, timely service standard.

Processed contract cancellations by chasing final payments to close accounts and arranging collection of card machines. Developed patience, empathy, and a people-first approach to collections during the pandemic.

Managed weekly collections for 30–40 accounts per week within a team of four, ensuring payment was collected within a 7-day window. Handled larger-value cases involving legal charges on properties and guarantors, delivering accurate and efficient service under pressure.

Contacted up to 150 customers monthly who had fallen behind on payments to chase outstanding debts. Adapted communication approaches for different cases, strengthened vulnerable customer support, and improved speed due to high call volumes.

Grade: English Language B; English Literature C; Humanities B; Science (Double Award) CC; Maths B; Media B; PE B; Design C; Drama A

Completed GCSEs at Stantonbury Campus from 2004 to 2008, including English, Humanities, Double Award Science, Maths, Media, PE, Design, and Drama.