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Akinrinola DanielAD
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Akinrinola Daniel

@akinrinoladaniel

Customer-focused CX professional with 7+ years in operations.

Nigeria
Message

What I'm looking for

I am seeking a role where I can apply CX and operations expertise, work with cross-functional teams, contribute to process improvements, and grow into expanded operational or project leadership responsibilities.

I am a customer-focused professional with over seven years of experience in customer service, banking operations, and administrative support, skilled at resolving client issues and handling high-volume inquiries while maintaining professionalism and accuracy.

I have hands-on experience annotating and labeling text and image data for AI/ML projects, maintaining 95%+ annotation accuracy, and using tools like SRT and HALO to structure datasets. I have also led HR and operations functions, managed recruitment and onboarding, and improved team productivity through Trello and Google Suite.

I seek to leverage my communication, CRM, and process-improvement skills to deliver exceptional client experiences, support cross-functional teams, and contribute to data-driven product and operational improvements.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Covenant University logoCU

Covenant University

Bachelor of Science, International Relations

2015 - 2019

Completed a Bachelor of Science in International Relations and fulfilled compulsory national service in 2020.

Tech stack

Software and tools used professionally

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