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Chiemerie Ruth

@chiemerieruth

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Customer experience and operations specialist driving efficiency, retention, and data-backed service improvements.

Nigeria

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What I'm looking for

I seek a role where I can improve customer journeys and operational efficiency using CRM and analytics, while growing into greater ownership and leadership.

I am a results-driven customer experience and support specialist with over three years of hands-on experience in customerservice, operations, and data annotation. I focus on increasing workflow efficiency, maintaining data accuracy, and delivering exceptional client experiences.

At Scentsation Accessories I launched and scaled an online jewelry brand, growing sales by 85% in its first year while cutting delivery times 30% through streamlined order and fulfillment processes. I design customer service workflows that achieved a 95% satisfaction rate and increased repeat customers by 30%.

In operations roles I identified feedback trends and created dashboards via Looker that supported data-driven service improvements and helped reduce churn by 50% weekly. I have maintained fast response and resolution times using CRM platforms and consistently met quality targets in high-volume support environments.

I also have experience in AI data labeling and annotation, optimizing throughput while preserving high accuracy, and I bring strong collaboration, problem-solving, and communication skills to cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Creative Director

Current

Scentsation Accessories

Mar 2023 - Present (2 years 9 months)

Launched and scaled an online jewelry brand, increasing sales 85% in its first year and reducing delivery times by 30% through streamlined order processing and fulfillment. Developed customer service workflows that achieved a 95% satisfaction rate and a 30% increase in repeat customers.

E Commerce Operations order fulfillment Customer Experience Supplier Management Workflow Optimization Vendor Relations CRM

Data Annotation Specialist

Micro1

Jun 2025 - Aug 2025 (2 months)

Annotated and reviewed 30+ videos daily with 4.5/5 accuracy and maintained AHT under 10 minutes per video, improving productivity and reducing queue wait time. Collaborated across teams to deliver 100% error-free outputs with zero job returns.

Data Annotation Quality Assurance AHT Cross Functional Collaboration

Operations Coordinator

Bolt App Support Nig Ltd

Sep 2020 - Feb 2023 (2 years 5 months)

Identified feedback trends and implemented insights that reduced churn 50% weekly while maintaining average response time of 1 hour and resolution under 6 hours using Beehive CRM. Created Looker dashboards enabling data-driven service improvements and ensured policy compliance between driver partners and riders.

Operations Coordination Looker Dashboards Compliance Performance Monitoring

Customer Support Representative

Ison Xperiences

Oct 2019 - Sep 2020 (11 months)

Resolved 85% of customer issues on first contact and achieved a 90% monthly quality rating while handling an average of 150 calls daily using VoIP and CRM tools. Managed multi-channel inquiries (phone, email, live chat, social) with high accuracy and empathy.

Customer Support VoIP CRM Quality Assurance