Open to opportunities

Ekene ifeatu

@ekeneifeatu

Message

I resolve high-volume customer issues and maintain accurate support operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, customer experience, operations support, or quality assurance role where I can resolve customer issues, maintain accurate records, collaborate remotely, and contribute to reliable service delivery.

I've supported customers at Euphoria Travels, resolving 50+ daily inquiries across email, phone, and chat while guiding bookings, travel documentation, and visa applications.

I maintain accurate CRM records, investigate complaints with internal teams, and provide timely, empathetic follow-up that helps customers get appropriate solutions.

As a freelance Data Annotation and QA Specialist at Outlier, I annotated and reviewed AI/ML training datasets with 95%+ accuracy and verified compliance with project guidelines.

My earlier customer service, administrative, and university support work strengthened my ability to manage records, schedules, documentation, and communication in fast-paced virtual and in-person environments.

Experience

Work history, roles, and key accomplishments

Data Annotation / QA Specialist

Outlier

Dec 2025 - Jan 2026 (1 month)

Annotated and reviewed datasets for AI/ML training projects, achieving 95%+ accuracy against quality benchmarks. Conducted quality assurance checks to verify compliance with project guidelines and specifications.

Data Annotation Quality Assurance AI ML Remote Collaboration Slack Google Workspace

Customer Service / Operations Assistant

Euphoria Travels

Oct 2024 - Sep 2025 (11 months)

Resolved 50+ customer inquiries daily across email, phone, and chat, maintaining high accuracy and professionalism under pressure. Guided customers through bookings, travel documentation, and visa applications, reducing errors through careful review of required documents.

Customer Support CRM Management Ticketing Issue Resolution Documentation Empathy Attention To Detail

Assistant Laboratory Instructor

University of Maiduguri

Sep 2023 - Aug 2024 (11 months)

Supported students and administrative staff with operational processes across virtual and in-person settings. Managed records, scheduling, and communication tasks, maintaining organized documentation and workflow efficiency.

Operational Support Scheduling Documentation

Customer Service / Administrative Assistant

MikkyJaga Agency

Dec 2021 - Jul 2023 (1 year 7 months)

Handled customer inquiries and resolved service-related issues, building strong client relationships through professional communication. Coordinated meetings, schedules, and administrative tasks to support daily operations.

Customer Support Issue Resolution Administrative Support Scheduling Follow up