Marvina Okungbowa
@marvinaokungbowa
Detail-oriented AI data annotation and evaluation professional with 7+ years of experience.
What I'm looking for
I’m a detail-oriented operations and customer service professional with 7+ years of experience handling structured information, customer data, and high-volume task environments. I bring strong capability in instruction following, rubric-based evaluation, logical reasoning, and classification tasks.
I’ve consistently transformed unstructured inputs into structured outputs with high accuracy, consistency, and attention to detail. In my work, I apply standardized guidelines, follow procedures closely, and use structured reporting and categorization to support process optimization.
In AI-adjacent workflows, I’m comfortable with quality assurance, error detection, consistency checking, and quality-driven evaluation. I focus on accuracy, consistency, and the ability to catch issues early through careful reading comprehension, pattern recognition, and attention to labeling accuracy.
I also adapt quickly to new annotation guidelines and rubrics, handle ambiguity using structured decision rules, and maintain reliable performance in detail-sensitive, remote task execution. I’m well-suited for AI training, data annotation, and model evaluation workflows that require precision and analytical thinking.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Rocketpay Nigeria Limited
Jan 2024 - Present (2 years 5 months)
Handled high-volume structured customer data, ensuring accuracy in documentation and consistency in data entry and communication logs. Resolved customer issues by applying standardized guidelines, and identified/corrected errors in customer information and transaction records.
Customer Service Executive
Rocketpay Nigeria Limited
Jan 2019 - Jan 2023 (4 years)
Processed large volumes of customer requests with strict adherence to procedures, maintaining structured databases of customer interactions and service records. Performed data entry, validation, and documentation with high accuracy while categorizing requests using logical reasoning.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Science (B.Sc.), Mass Communication
Completed a B.Sc. in Mass Communication. Focused on foundational study in mass media and communication principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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