Open to opportunities

Olabisi Hassan Olagunju

@olabisiolagunju

Message

Customer Experience Officer and Remote Data Annotator with strong QA expertise.

Nigeria

Message

What I'm looking for

I seek a role combining customer experience and data/QA responsibilities in a collaborative, growth-oriented organization where I can improve service quality and operational efficiency.

I am a dedicated Customer Experience Officer and Remote Data Annotator with experience across telecommunications, banking, and retail operations. I combine strong communication, interpretation, and problem-solving skills to deliver high-quality support and data integrity.

In remote roles I have labeled and quality-checked data for clients including ByteDance (TikTok), Microsoft, and Appen, and provided interpretation services to multilingual teams while meeting tight deadlines. I consistently maintain accuracy and productivity across time zones.

In customer-facing roles I have handled high-volume inquiries, resolved customer complaints promptly, and driven sales and account management initiatives. I have experience administering retail portals, maintaining customer databases, and enforcing operational and safety compliance.

I hold a B.Sc. (Second Class Upper) in Political Science and professional certifications in resource management, customer service, and project management. I am committed to contributing measurable improvements in customer satisfaction, data quality, and team performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Retail Officer

Current

MRS Oil Nig Plc

Jan 2025 - Present (1 year 1 month)

Spearhead retail business development and account management, maintaining customer databases and stock levels while enforcing safety compliance and achieving daily, weekly, and monthly sales targets.

Customer Service Account Management Inventory Management Sales Target Achievement Safety Compliance Database Management

Customer Care Officer

Access Bank Plc

Jan 2024 - Dec 2024 (11 months)

Handled 100+ daily customer inquiries and resolved 60+ complaints per day, assisted account openings and transactions, and entered 200+ customer records daily while ensuring compliance with bank policies.

Customer Support Transaction Processing Complaint Resolution Data Entry Regulatory Compliance Communication

Classroom Teacher (NYSC)

Community Grammar School

Jan 2022 - Dec 2023 (1 year 11 months)

Planned and delivered lessons in Government, provided individualized coaching to underperforming students, improved test scores through targeted reading and critical thinking interventions, and integrated technology to support learning.

Lesson planning Educational Technology Reading Comprehension Critical Thinking

Customer Service Representative

Airtel Nigeria

Jan 2020 - Dec 2022 (2 years 11 months)

Responded to an average of 500 calls weekly, handled customer enquiries and complaints, promoted products and services to boost sales, and contributed to the team's recognition in customer service awards.

Customer Support Promotion Complaint Resolution Cross Functional Collaboration Performance Under Volume Customer Retention

Administrative Assistant

Lagos State Ministry of Youth, Sport and Social Development

Jan 2016 - Dec 2016 (11 months)

Provided administrative support including schedule coordination, document routing, correspondence production, and reception management to improve office operations and stakeholder communication.

Administrative Support Document Management Scheduling Reception Clerical Support