Open to opportunities

Busayo akinwande

@busayoakinwande

I’m a data annotator and customer experience professional who delivers accurate AI labeling and reliable remote support.

Nigeria

Message

What I'm looking for

I’m seeking remote roles where I can deliver precise AI data labeling and strong customer support—communicating clearly, managing calendars/CRM efficiently, and improving CSAT/SLA through careful process follow-through.

I’m a results-driven Data Annotator, Customer Experience Professional, and Virtual Assistant with 3+ years of experience supporting AI data labeling, customer service, and remote administrative work. I’m known for precision under tight deadlines and a client-first approach.

In my recent role, I annotated and labeled text, images, and video datasets to improve AI model accuracy, while consistently meeting quality benchmarks and turnaround times. I reviewed and corrected model outputs to flag errors and dataset inconsistencies, maintaining dataset integrity.

Earlier, I delivered measurable customer impact by strengthening first-call resolution and tracking CSAT/SLA metrics to drive service improvement. I also handled calendars, email inboxes, travel logistics, and CRM updates for remote clients, ensuring clear communication and smooth day-to-day operations.

Experience

Work history, roles, and key accomplishments

Data Annotator & CX Expert

Hugotech / Hugo Company Limited

Dec 2025 - May 2026 (5 months)

Performed data annotation and labeling for AI datasets, including text, images, and video, while meeting quality benchmarks and deadlines. Reviewed and corrected model outputs to ensure consistency and dataset integrity.

Data Labeling Images Video Quality Assurance Data Integrity Error Flagging Google Workspace HubSpot Salesforce Microsoft Office

Customer Relationship Officer

Sterling Bank

Jan 2024 - Dec 2024 (11 months)

Handled customer inquiries and banking complaints across phone, email, and in-branch channels, resolving issues on first contact. Assisted with account services and digital banking while maintaining accurate CRM records and following compliance/data privacy requirements.

Customer Support Complaint Handling Multichannel Communication (Phone Email In Branch)Account Services Digital Banking Support Dispute Resolution CRM Data Management Compliance Data Privacy

Financial Adviser

Sanlam Life Insurance Nigeria

Feb 2023 - Dec 2023 (10 months)

Advised 100+ clients on retirement planning, investment strategies, and risk management. Conducted periodic portfolio reviews and provided personalized, responsive financial guidance.

Retirement Planning Investment Strategies Risk Management Portfolio Review Client Advisory Client Relationship Management Responsiveness

Virtual Assistant

Independent / Remote Clients

Provided remote administrative support across multiple clients, managing calendars, email, scheduling, and data/CRM updates. Conducted internet research and supported customer communication and issue resolution while maintaining confidentiality.