Akia Dugan
@akiadugan
I am an adaptable organizational management specialist focused on operations, client relationships, and process improvement.
United StatesWhat I'm looking for
I graduated Cum Laude with a BSc in Organizational Management from Kansas State University, combining academic rigor with practical leadership experience.
I've served as an Account Manager at Austin Hardware & Supply Company and as an expeditor, managing client relationships, inventory, vendor communications, and project schedules to support on-time delivery.
As a first-generation graduate, All-American and Commissioner’s Honor Roll recipient, I prioritize time management, attention to detail, and continuous professional growth.
I seek to apply my skills in strategic planning, reporting and cross-functional collaboration to improve operational efficiency, drive revenue growth, and support teams in delivering measurable results.
Experience
Work history, roles, and key accomplishments
Account Manager
Austin Hardware & Supply Company
Managed client relationships, assessed client needs, resolved issues, and contributed to revenue growth through upselling and cross-selling while coordinating internal teams.
Administrative Support
Kansas City Regional Association of Realtors
Provided administrative support to KCRAR and Heartland MLS including accurate data entry, document management, and professional phone/email handling to support operations.
Education
Degrees, certifications, and relevant coursework
KUKansas State University
Bachelor of Science, Organizational Management
2017 - 2021
Grade: Cum Laude
Activities and societies: All-American; Commissioner's Honor Roll; First-generation student
Completed a Bachelor of Science in Organizational Management (2017–2021), graduated Cum Laude and named All-American while earning a place on the Commissioner's Honor Roll; first-generation college graduate.
British West Indies Collegiate
High School Diploma, Business Administration
2011 - 2016
Grade: Salutatorian
Activities and societies: Honors in IGCSE examinations; athletic international scholarship
Completed secondary education as Salutatorian with emphasis in business administration, earned honors in IGCSE British examinations and received an athletic international scholarship.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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