Open to opportunities

A K

@ak04

Message

I am an IT professional with 4 years' experience in technical support and analysis.

India

Message

What I'm looking for

I seek a collaborative role in IT support or analysis where I can apply technical support, reporting and mentoring skills, grow professionally, and contribute measurable improvements.

I am an innovative, technically skilled IT professional with four years of hands-on experience delivering technical and application support, IT helpdesk services, and reporting tailored to client needs. I excel at analysis, forecasting, benchmarking and preparing knowledge-based documentation while coordinating effectively with seniors and peers.

I have been recognized with three consecutive Best Performer Awards at Ceequence Technologies and consistently received senior appreciation for reliable, timely delivery and strong communication. I am motivated by problem solving, mentoring new employees, and improving processes to meet client objectives.

Experience

Work history, roles, and key accomplishments

Junior Analyst

Scioinspire Pvt Ltd

Nov 2011 - Apr 2012 (5 months)

Provided IT helpdesk and application support, prepared client reports and knowledge-base documentation, and assisted onboarding of new employees to ensure timely task completion.

IT Helpdesk Technical Support Application Support Reporting Knowledge Base User Training Troubleshooting

Senior CSR

Ceequence Technologies Pvt Ltd

Aug 2012 - Present (13 years 1 month)

Delivered technical and application support to end users, prepared operational reports, mentored peers, and earned Best Performer Award three consecutive times for performance excellence.

Customer Service Technical Support Application Support Reporting Documentation SLA Management