Open to opportunities

Akhil Mathews

@akhilmathews

Message

Built and scaled a SaaS platform from 0 to over 100,000

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills in customer success to drive impactful results.

Built and scaled a SaaS platform with over 100,000 users for school fundraising and parent engagement.

Enabled schools to collectively raise over $25M by providing digital fundraising, payments, and campaign management tools.

Applied user-centered design principles by conducting 100+ user interviews and survey analysis, directly shaping features that drive a 15% increase in MRR.

Launched school store module, enabling schools to sell spirit wear, yearbooks, and seasonal items online, contributing to a 10% increase in ARR through additional e-commerce revenue.

Deployed integrated fundraising tools including: recurring donations, automated reminders, and tax receipts that unlocked 12% growth in MRR by improving donor conversion rates 25%.

I also LOVE soccer

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

FreshSchools

May 2021 - Present (4 years 5 months)

Cross Functional Collaboration Customer Onboarding Product Management Product Development Product Market Fit Product Strategy Product Demonstrations Product Knowledge Product Demos Product Launches Product Owner

Administrative Assistant

Hamagami/Carroll, Inc.

Jun 2019 - Present (6 years 4 months)

Supported executive and creative teams in scheduling, communications, and project management. Assisted with internal timelines, file organization, and documentation tracking.

Scheduling Communication Project Management File Organization

Customer Support Representative

FreshSchools

May 2018 - Present (7 years 5 months)

Supported over 800 monthly support requests via chat and email, maintaining a 92%+ CSAT rating. Developed and maintained over 50 knowledge base articles, reducing inbound support volume by 20%.

Customer Support Zendesk Mentorship