Himalayas logo
Akhil MathewsAM
Open to opportunities

Akhil Mathews

@akhilmathews

Built and scaled a SaaS platform from 0 to over 100,000

United States
Message

What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills in customer success to drive impactful results.

Built and scaled a SaaS platform with over 100,000 users for school fundraising and parent engagement.

Enabled schools to collectively raise over $25M by providing digital fundraising, payments, and campaign management tools.

Applied user-centered design principles by conducting 100+ user interviews and survey analysis, directly shaping features that drive a 15% increase in MRR.

Launched school store module, enabling schools to sell spirit wear, yearbooks, and seasonal items online, contributing to a 10% increase in ARR through additional e-commerce revenue.

Deployed integrated fundraising tools including: recurring donations, automated reminders, and tax receipts that unlocked 12% growth in MRR by improving donor conversion rates 25%.


I also LOVE soccer

Experience

Work history, roles, and key accomplishments

HI

Administrative Assistant

Hamagami/Carroll, Inc.

Jun 2019 - Present (6 years 4 months)

Supported executive and creative teams in scheduling, communications, and project management. Assisted with internal timelines, file organization, and documentation tracking.

FR

Customer Support Representative

FreshSchools

May 2018 - Present (7 years 5 months)

Supported over 800 monthly support requests via chat and email, maintaining a 92%+ CSAT rating. Developed and maintained over 50 knowledge base articles, reducing inbound support volume by 20%.

Education

Degrees, certifications, and relevant coursework

Arizona State University logoAU

Arizona State University

Bachelor of Science, Computer Science

Studied Computer Science at Arizona State University.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Akhil Mathews - Founder - FreshSchools | Himalayas