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Micah Reed

@micahreed

I coordinate customer operations, digital product releases, and business development support across fast-moving teams.

I manage roughly 100 customer interactions daily at Omni Interactions, documenting resolutions in CRM systems and helping reduce unnecessary escalations by approximately 25% through structured troubleshooting and first-contact resolution.

I also lead product operations for NVSBL Software, coordinating requirements, regression testing, defect documentation, and iOS releases for Wave MP3 using Git, GitHub, CodeMagic, Capacitor, Supabase, and TestFlight. My background includes school administration, government contracting research, vendor research, and confidential-records management.

Experience

Work history, roles, and key accomplishments

Current

Founder and Product Operations Lead

Current

NVSBL Software

Oct 2025 - Present (11 months)

Coordinate product requirements, regression testing, defect documentation, and release troubleshooting for iOS products. Shipped Wave MP3 to the Apple App Store and manage ongoing release workflows using Git, GitHub, CodeMagic, Capacitor, Supabase, and TestFlight.

Product Operations Regression Testing Defect Documentation Release Management Git GitHub Codemagic Capacitor Supabase TestFlight

Current

Customer Service Representative

Current

Omni Interactions

Aug 2023 - Present (3 years 1 month)

Managed approximately 100 inbound customer interactions daily, resolved issues within performance standards, and documented requests in CRM systems. Helped reduce unnecessary escalations by approximately 25% through structured troubleshooting and first-contact resolution.

Client Communication CRM documentation Issue Resolution Troubleshooting Microsoft Office Excel

Independent Contractor

Government Contracting

Jan 2024 - Jun 2024 (5 months)

Reviewed government solicitations to identify requirements, deadlines, and submission criteria. Researched vendors, suppliers, and subcontractors, and organized findings for opportunity evaluation and proposal preparation.

Requirements Review Vendor Research Supplier Research Business Development Support Documentation

Secretary

Seven Oaks Elementary School

Jan 2019 - Dec 2022 (3 years 11 months)

Served as primary front-office contact for families, staff, and visitors, triaging time-sensitive requests and routing issues appropriately. Coordinated daily communications and maintained confidential records with accuracy and discretion.

Client Communication Administrative Support Confidential Records Coordination Microsoft Office