Brenton Capasso
@brentoncapasso
Licensed insurance agent skilled in sales and customer service.
CanadaWhat I'm looking for
I am a licensed insurance agent with extensive experience in property and auto insurance sales across multiple states. My career has been marked by a consistent track record of improving sales metrics through effective policy writing and negotiation. I thrive in environments where I can leverage my skills to meet customer needs and drive business success.
In my current role at GEICO, I have honed my ability to sell and compose policies, enhancing coverage options for customers through inbound calls. My previous experience as a tech support agent has equipped me with strong problem-solving skills, allowing me to resolve inquiries efficiently and maintain high standards of customer service. I am passionate about delivering exceptional service and am eager to bring my expertise to a new environment as an Insurance Agent.
Experience
Work history, roles, and key accomplishments
Insurance Agent
GEICO
Oct 2024 - Present (8 months)
Managed policy sales for auto and property insurance across multiple states, consistently improving sales metrics. Composed and sold policies via inbound calls, enhancing customer coverage options.
Delivery Driver
Amazon
Aug 2024 - Oct 2024 (2 months)
Ensured timely delivery of orders while maintaining high customer service standards. Verified delivery addresses accurately and managed multiple tasks simultaneously to meet delivery time frames.
Tech Support Agent
Firstsource Advantage LLC
Apr 2022 - Feb 2024 (1 year 10 months)
Resolved technical inquiries for internet, phone, and cable services, achieving a 95% first-call resolution rate using diagnostic tools. Utilized remote access tools to troubleshoot and resolve technical issues, enhancing the customer experience.
Online Grocery Pickup Associate
Walmart
Aug 2017 - Apr 2022 (4 years 8 months)
Streamlined order fulfillment by efficiently picking and organizing up to 300 grocery items per shift, enhancing customer satisfaction. Participated in an average of 60 customer order pickups daily, implementing a systematic approach to item selection and loading.
Education
Degrees, certifications, and relevant coursework
Riverbend High School
High School Diploma
2013 - 2017
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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