ANAkhila Nair
@akhilanair
Customer success executive dedicated to enhancing client experiences.
IndiaWhat I'm looking for
As a customer success executive with over two years of experience, I have honed my skills in support, time management, and partner marketing. My role at HODO Medical Informatic Solutions has allowed me to collaborate closely with technical teams to resolve client issues effectively. I take pride in my ability to provide tailored training materials in regional languages, ensuring that all clients can fully utilize our products.
My background in the travel industry as a senior tour executive has equipped me with exceptional communication and negotiation skills. I have successfully developed customized travel itineraries and established strong relationships with clients, resulting in a loyal customer base. My commitment to understanding customer needs drives me to deliver effective solutions and enhance overall satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Success Executive
HODO Medical Informatic Solutions Private Limited
Jul 2021 - Nov 2023 (2 years 4 months)
Managed client relationships and collaborated with technical teams to resolve issues. Conducted product demos and onboarded clients with training materials in regional languages. Developed processes to enhance customer experience and identified opportunities for upselling.
Senior Tour Executive
STS Travels and Tours Pvt Ltd
Oct 2016 - Feb 2019 (2 years 4 months)
Assisted travelers with customized itineraries and handled emergencies. Provided pre-booking support and negotiated vendor deals for cost savings. Developed training for new staff and reviewed client feedback for service improvement.
Counter Staff
Overseas Air Travel and Tour Operator
Jan 2015 - Apr 2016 (1 year 3 months)
Managed inbound and outbound travel packages, developed customized itineraries, and established vendor relationships for exclusive deals. Ensured accurate record-keeping and delivered pre-trip briefings to clients.
Tour Executive
ITP Tourism Managers Pvt Ltd
Aug 2014 - Dec 2014 (4 months)
Handled domestic travel packages and developed customized itineraries. Built relationships with guests and ensured positive experiences through strong partnerships with service providers.
Education
Degrees, certifications, and relevant coursework
Bharathiar University
MBA, Travel and Tourism
2012 - 2014
Completed an MBA in Travel and Tourism, focusing on the management aspects of the travel industry, including marketing, operations, and customer service.
D.H.B Soni College
BBA, Business Administration
2009 - 2012
Earned a Bachelor of Business Administration, which provided a solid foundation in business principles, management, and administration.
Sangameshwar College
HSC, Commerce
2007 - 2009
Completed Higher Secondary Certificate in Commerce, focusing on subjects that laid the groundwork for further studies in business and administration.
Availability
Location
IndiaAuthorized to work in
Job categories
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