Open to opportunities

Twinkle Pandita

@twinklepandita

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Experienced Customer Success Manager with a focus on client satisfaction.

India

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What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

I am an experienced Customer Success Manager with over four years of expertise in managing a diverse portfolio of more than 45 accounts. My career has been marked by a commitment to delivering exceptional client support and maximizing revenue growth. I have a proven track record of leading and managing teams effectively, ensuring that our clients receive the highest quality of service.

At TravelPlus Fabhotels, I led a client support team that achieved a 25% improvement in average call resolution time and a 20% increase in customer service ratings. My ability to design and configure automated workflows within HubSpot CRM has significantly enhanced our client follow-up processes, leading to improved lead conversion rates. I am dedicated to fostering long-term client loyalty, as evidenced by my achievement of a 100% customer satisfaction rate and a 90% return business rate.

Throughout my career, I have successfully built and maintained relationships with high-value clients, contributing to substantial revenue growth. I am passionate about identifying opportunities for upselling and cross-selling, and I have consistently met and exceeded sales targets. My educational background in Marketing and Pharmacy, combined with my certifications in Marketing Analytics and Inbound Marketing, equips me with a unique perspective on client engagement and business strategy.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

TravelPlus Fabhotels Private Limited

Aug 2021 - Present (3 years 9 months)

As a Customer Success Manager, I led a team to improve call resolution time by 25% and customer service ratings by 20%. I implemented HubSpot CRM to enhance client interactions and streamline processes, achieving a 100% customer satisfaction rate and a 90% return business rate.

Customer Success HubSpot Team Leadership Client Engagement Data Analysis Customer Retention Sales Pipeline Management Problem Solving

Key Account Manager

TravelPlus Fabhotels Private Limited

Aug 2021 - Sep 2022 (1 year 1 month)

Managed high-value client relationships, achieving a 25% increase in repeat business. Contributed to a monthly average revenue of ₹60 Lakhs through strategic account management and upselling.

Key Account Management Client Relationship Management Revenue Upselling Strategic Planning Negotiation Sales Strategy

Senior Relationship Manager

TravelPlus Fabhotels Private Limited

Jan 2021 - Aug 2021 (7 months)

Onboarded over 45 key clients, consistently met sales targets, and negotiated contracts with major corporations. Achieved a monthly ARR of ₹60 Lakhs through effective relationship management.

Relationship Management Sales Target Achievement Contract Negotiation Onboarding Strategic Account Management Business Development

Content and SEO Marketing Intern

GetMyUni

Apr 2020 - Jun 2020 (2 months)

Improved SERP rankings and analyzed competitor keyword strategies to enhance search visibility. Implemented an outbound calling strategy that increased daily visits by 62% in 2 months.

SEO Content Marketing Outbound Calling SERP Digital Marketing Lead Generation Data Analysis Competitor Research Marketing Strategy

Education

Degrees, certifications, and relevant coursework

Symbiosis Institute of Business Management

Master of Business Administration, Marketing

2021 -

Activities and societies: Deputy Head of Discipline and Anti-ragging Committee, Core Team Member of Marketing Club.

Studied Marketing at Symbiosis Institute of Business Management, focusing on strategic marketing principles, consumer behavior, and market research techniques.

The Maharaja Sayajirao University Of Baroda

Bachelor of Pharmacy, Pharmacy

2015 - 2019

Activities and societies: Organizing Team Member for Footprints National Technical Event, Volunteer in Prerna - Asia’s Largest Differently Able Fest.

Completed a Bachelor of Pharmacy at The Maharaja Sayajirao University Of Baroda, gaining knowledge in pharmaceutical sciences, drug development, and patient care.