Open to opportunities

Akash Viswakarma

@akashviswakarma

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Dedicated Customer Support Executive with a passion for excellence.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth in customer service and fraud analysis.

As a dedicated Customer Support Executive, I have honed my skills in both voice and non-voice processes, consistently exceeding performance targets. My experience at Globiva Services Private Limited allowed me to manage customer care for Zomato, where I not only handled outbound calls and chats but also took on the role of a Delivery Partner Fraud Analyst, effectively identifying and mitigating fraudulent activities.

Currently, I am a Customer Service Representative at Ttec, where I handle customer concerns for eBay UK. My commitment to high-quality service has enabled me to consistently achieve high-quality scores and exceed customer satisfaction targets. I am eager to leverage my skills in a dynamic environment that values performance and customer care.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ttec

Mar 2023 - Present (2 years 4 months)

Handled customer concerns for eBay UK via chat and call, including issues related to returns, item non-receipt, and payment disputes. Consistently achieved high-quality scores and exceeded customer satisfaction targets.

Customer Service Chat Support Dispute Resolution Customer Satisfaction Quality Assurance

Customer Care Executive

Globiva Services Private Limited

Oct 2021 - Mar 2023 (1 year 5 months)

Managed voice and non-voice support for Zomato process, including outbound calls, chats and email handling. Acted as a Delivery Partner Fraud Analyst, identifying and mitigating fraudulent activities. Worked as a Merchant Onboarding Manager, supporting restaurant onboarding by verifying documentation.

Customer Support Fraud Analysis Chat Support Outbound Calling

Education

Degrees, certifications, and relevant coursework

Vinoba Bhave University

Bachelor of Commerce, Commerce

Pursued a Bachelor of Commerce degree, focusing on core business principles, accounting practices, and financial management. Gained knowledge in economics, marketing, and organizational behavior.