Kowsalya Narayana
@kowsalyanarayana
Customer support specialist focused on resolving escalations and improving customer satisfaction.
IndiaWhat I'm looking for
I am a customer support specialist with experience across voice, email, and chat channels, having supported a fintech client (Cred) across 12 lines of business at Globiva Services Pvt Ltd from Dec 2021 to July 2023. I handled payments issues, assisted with insurance claim processes, and managed high-floor escalations to ensure timely resolution.
I excel at managing high-volume inbound and outbound calls, building trust through open communication, and using MS Office and support tools to provide accurate, complete information. I am fluent in English (Indian accent) and Kannada, with intermediate Tamil and basic Telugu, and I focus on delivering measurable customer satisfaction improvements.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Globiva Services Pvt Ltd
Dec 2021 - Jul 2023 (1 year 7 months)
Provided voice, email, and chat support for Cred, handling payments, claims and high-level escalations across 12 LOBs and ensuring timely resolution for critical users.
Education
Degrees, certifications, and relevant coursework
Mary Immaculate Primary and High School
Secondary School Certificate, Secondary Education
Completed 10th grade at Mary Immaculate Primary and High School in Bangalore.
National PU College, Basvangudi
Higher Secondary Certificate, Higher Secondary Education
Completed 12th grade at National PU College in Basvangudi.
National PU College, Basvangudi
Pre-University Certificate, Pre-University
Completed 12th grade at National PU College, Basvangudi in Bangalore.
Availability
Location
IndiaAuthorized to work in
Job categories
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