KBKishu Bharti
@kishubharti
Dedicated customer support specialist skilled in multichannel communication.
IndiaWhat I'm looking for
I am a dedicated customer support specialist with a strong background in multichannel communication tools and escalation management. My experience at Globiva Services Pvt. Ltd. has equipped me with the skills to effectively manage customer inquiries in a fast-paced environment, ensuring high levels of satisfaction.
Throughout my career, I have successfully utilized various communication channels to engage with customers, particularly in the Swiggy Instamart blended process. I take pride in my ability to manage issue escalations efficiently, collaborating with teams to enhance service delivery and maintain comprehensive documentation for knowledge sharing.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Globiva Services Pvt. Ltd.
Served as the primary customer contact in a fast-paced support environment, utilizing multichannel communication tools to engage with customers. Managed issue escalation effectively and collaborated in customer support documentation to enhance service delivery and knowledge sharing.
Customer Support Associate
Globiva Services Pvt. Ltd.
Served as the primary customer contact in a fast-paced support environment, utilizing multichannel communication tools to engage with customers. Managed issue escalation effectively and collaborated in documentation to enhance service delivery. Conducted feedback analysis to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
SCS.A. Jaipuria College
Bachelor of Commerce, Accounting and Finance
2020 - 2023
Completed a Bachelor of Commerce with a focus on Accounting and Finance, gaining a comprehensive understanding of financial principles, accounting practices, and business management.
D.A.V. Public School
Intermediate, General Education
2018 - 2020
Completed Intermediate education under the CBSE curriculum, focusing on foundational subjects that prepared for higher education.
D.A.V. Public School
Matriculation, General Education
2016 - 2018
Completed Matriculation under the CBSE curriculum, achieving a solid grounding in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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