Jhalak nigam
@jhalaknigam
Customer Service Executive at Globiva who resolved customer complaints and supported customers through email and live chat.
IndiaWhat I'm looking for
At Globiva, I handled customer interactions through email and live chat, providing product and service information and resolving complaints.
I logged interactions in CRM tools and collaborated with internal teams to surface recurring customer pain points. I’m pursuing a BBA at Indira Gandhi National Open University and am seeking opportunities with global, remote-first organizations.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Globiva
Feb 2025 - Jul 2025 (5 months)
Handled 50+ customer interactions daily via email and live chat, resolved complex complaints end-to-end, and maintained 100% record accuracy in CRM tools.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration (BBA) with an expected completion in 2026.
Central Board of Secondary Education
Class XII (Intermediate), General Studies
Grade: 93%
Completed Class XII (Intermediate) with a score of 93%, achieving High Distinction.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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