Akash M

I am a dedicated Support Engineer with extensive experience in customer service and process improvement. My journey began at Veltech Multitech Engineering College, where I earned my Bachelor of Technology in Information Technology. Since then, I have honed my skills at Amazon Development Center, where I currently serve as a T4 Associate. My role involves spearheading customer service initiatives, ensuring timely resolutions, and enhancing customer satisfaction through effective troubleshooting and team leadership.

Throughout my career, I have demonstrated a strong commitment to operational excellence. I have successfully led teams, implemented process improvements, and maintained high-performance metrics. My achievements include being promoted to T4 Associate within 18 months and winning a nationwide case competition among over 500 participants. I am passionate about delivering outstanding service and fostering a collaborative team environment, which I believe is essential for organizational success.