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Ashwin Nair

@ashwinnair6

Technical support representative at Seydeltech India Pvt. Ltd. resolving product issues and improving support workflows.

India

Message

At Seydeltech India Pvt. Ltd., I provide technical and product support to customers in Australia, New Zealand, and the UK. I troubleshoot hardware, software, operating-system, browser, and connectivity issues, and coordinate with Engineering, Product, Logistics, and Service teams on complex cases.

At Amazon Pvt. Ltd., I supported North America customers across voice, chat, messaging, and CRM channels. I contributed to workflow improvements that reduced repeat contacts by 8%, average handling time by 10%, and resolution time by 15%, and created SOPs and knowledge articles to support consistent resolutions.

Experience

Work history, roles, and key accomplishments

Current

Technical & Customer Support Representative

Current

Seydeltech India Pvt. Ltd.

Mar 2026 - Present (8 months)

Delivers technical and product support to customers across Australia, New Zealand, and the UK via phone, email, and helpdesk ticketing systems. Diagnoses hardware, software, and connectivity issues, manages cases, and collaborates with engineering and product teams.

Technical Support Customer Support Troubleshooting Help Desk SLA Management Escalation Management Documentation Cross Functional Collaboration

Customer Service Associate

Amazon Pvt. Ltd.

Sep 2020 - Feb 2026 (5 years 5 months)

Delivered high-volume customer support across voice, chat, messaging, and CRM channels while meeting SLA and quality requirements. Owned customer issues end-to-end, performed root-cause analysis, and improved workflows, reducing repeat contacts by 8% and average handling time by 10%.

Customer Support CRM SLA Management Root Cause Analysis Process Improvement Mentorship Escalation Management Knowledge Base Documentation