Arif Hussain
@arifhussain1
Customer support specialist and virtual assistant driving sales through lead generation and excellent service.
What I'm looking for
I am a results-driven Customer Support Specialist and Virtual Assistant with hands-on experience in cold calling, lead generation, and CRM management. I excel at communicating across chat, email, and phone to build strong customer relationships.
In my recent role as a Sales Executive I led a sales team to achieve targets and drive revenue growth while developing strategies to improve customer satisfaction and retention. I have a track record of meeting daily call targets and resolving escalations promptly.
Previously I performed customer support and call center duties, conducting outbound calls for lead generation and maintaining accurate records of customer interactions. I am adaptable, detail-oriented, and comfortable working in fast-paced support and sales environments.
I bring fluent English, native Urdu, and intermediate Persian language skills to roles that require clear communication and cross-cultural customer engagement. I am eager to contribute to teams focused on customer success and measurable sales outcomes.
Experience
Work history, roles, and key accomplishments
Sales Executive
Wolf BPO Solution
Jul 2024 - Present (1 year 2 months)
Leading the sales team to achieve targets and drive revenue growth while managing customer relations via chat, email, and calls to improve satisfaction and retention.
Customer Support Representative
YMY Solutions
Jan 2024 - Jul 2024 (6 months)
Conducted cold calling and lead generation to boost sales, handled customer inquiries with timely resolutions, and maintained accurate records of customer interactions.
Call Center Representative
IF Logics Communication
Nov 2023 - Jan 2024 (2 months)
Responded to customer queries, provided product information, assisted in resolving complaints and escalations, and met daily call targets to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Federal Urdu University
Bachelor of Business Administration, Business Administration
2025 -
Enrolled in a Bachelor of Business Administration program at Federal Urdu University beginning February 2025.
Superior Science College
Intermediate, Intermediate (Pre-university)
2022 - 2024
Completed Intermediate studies at Superior Science College focusing on pre-university coursework from August 2022 to October 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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