Open to opportunities

Zohaib Arshad

@zohaibarshad2

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Customer support and sales specialist driving high-volume service excellence.

Pakistan

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What I'm looking for

I’m seeking a customer-facing role where I can combine sales and support skills, work with e-commerce or insurance teams, and grow into higher-responsibility positions while contributing to customer satisfaction and revenue.

I’m a customer support and sales specialist with three years’ experience in call-center, chat-based, and virtual-assistant roles, focused on delivering exceptional service and meeting performance targets. I’ve worked on outbound sales, digital insurance solutions, international Medicare client acquisition, customized travel sales, and Amazon store support.

I combine active listening, problem-solving, and empathetic communication to resolve complex customer issues and boost conversions. I’m experienced with Helium 10, Jungle Scout, FBA and FBM workflows, product research, listing optimization, inventory management, and basic PPC to improve store performance.

Experience

Work history, roles, and key accomplishments

Sales Agent

Mars BPO

Specialized in outbound sales and customer acquisition for international Medicare clients, handling complex inquiries and achieving performance targets over one year.

Outbound Sales Customer Acquisition Medicare Insurance Support Empathy Critical Thinking Communication

Sales Agent

Waada Digital Pvt

Promoted and sold digital insurance solutions in a high-volume call center, consistently meeting sales targets and delivering customer-focused service over an 8-month tenure.

Outbound Sales Customer Acquisition Call Center Operations Insurance Sales Active Listening Problem Solving

Amazon Virtual Assistant

Freelance

Managed product research, listings, keyword optimization, inventory, basic PPC, and customer support for FBA and FBM stores, improving store performance over one year.

Product Research Product Listings Optimization Inventory Management PPC

Sales Agent

A-Forward International

Created customized travel experiences and sold flights, hotels, and holiday packages via chat, driving revenue growth and maintaining high customer satisfaction over one year.

Chat Support Customer Service Upselling Communication Problem Solving