@akashajaveed
Customer Support Representative across banking and retail live chat, resolving account, order, and product inquiries.
PakistanAt Mindbridge (Client: Revolut / The Bank of London), I provided live chat support to banking customers, handling technical and account inquiries and working toward one-touch resolutions under organizational policies.
At Ibex (Client: Walmart), I handled inbound web chats about product questions, returns, and orders, and explained product specifications while troubleshooting basic issues. I’ve also supported customers at Nexcel Solutions, Easyway Bahria Orchid, and Front-Line Client Support.
Work history, roles, and key accomplishments
Mindbridge
Apr 2026 - Aug 2026 (4 months)
Delivered real-time live chat assistance to high-priority banking customers, maintaining rapid response standards and achieving high satisfaction scores. Managed technical and account-related inquiries with precision, driving efficient one-touch resolution.
Ibex
May 2025 - May 2026 (1 year)
Handled high volumes of inbound customer web chats for a major retail brand, engaging customers within seconds. Resolved post-sale product inquiries, return requests, and order issues while capturing sales opportunities.
Nexcel Solutions
Mar 2025 - May 2025 (2 months)
Managed cross-channel communications to address product questions and resolve customer complaints. Maintained accurate interaction records and tracked service requests to support team quality goals.
Easyway Bahria Orchid
Dec 2024 - Mar 2025 (3 months)
Addressed client requests and guided users through service solutions. Collaborated with management to meet quality targets.
Front-Line Client Support
Sep 2024 - Dec 2024 (3 months)
Provided front-line assistance for incoming customer requests, prioritizing critical issues to ensure prompt and accurate resolution.
Degrees, certifications, and relevant coursework
Intermediate in Computer Science (I.C.S), Computer Science
Completed Intermediate in Computer Science (I.C.S) in 2022.
Matriculation, General
Completed Matriculation in 2020.
Software and tools used professionally
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